Every option below explains exactly what it is, how long it takes and what it costs — so you can choose without having to guess. If none of them look right, call us on +1 (604) 255-7434 and we will point you to the right one.
Two short things that make the session go smoothly.
We are at 1281 Hornby Street, #636 — the Bounz Office building. Coming up a few minutes early gives you time to find the entrance, get up to the suite and settle in, so your full session is spent on the actual lesson or repair.
Find a quiet space with no distractions and open the link a few minutes ahead. That way if the camera, microphone or sound needs sorting out, it happens before the clock starts rather than during your hour.
For a device that is broken, slow, or behaving strangely.
Start here if you are not sure what is wrong. We look at the device, tell you what we think the problem is and what it would cost to fix — and you decide from there. Nothing to pay for this appointment.
Free / 30 minutes
Choose a timeA full hour of hands-on repair work at the office, at a discounted rate. Best if you already know roughly what needs doing — a drive swap, a clean-up, a reinstall, new memory.
CA$50.00 / 1 hour
Choose a timeWe connect to your computer remotely and fix it while you watch — no travel, no dropping anything off. Suited to software problems: slowness, pop-ups, updates, settings, email trouble.
CA$65.00 / 1 hour
Choose a timeLearn from home, on the computer you actually use.
A patient, unhurried hour by video call. Email, video calls with family, photos, online safety, or whatever has been bothering you — we go at your pace and repeat anything as often as you need.
CA$65.00 / 1 hour
Choose a timeRegular teaching, and larger pieces of work.
Our standard one-to-one lesson for kids and adults alike, at the Hornby Street office. Bring what you are working on, or come with a question and we will build the lesson around it.
CA$65.00 / 50 minutes
Choose a timeIncludes 10 hours total work + 75 mins initial consult. Book the consult first — we work out what the site needs to do, then build it and show you how to keep it updated yourself.
CA$450.00 / package
Choose a timePick the appointment type in the calendar below, then a slot that suits you.
Confirmation and reminders. You will get an email as soon as you book, with an attachment that adds the appointment straight to Google Calendar, Apple Calendar or Outlook. Online appointments include the joining link in that same email — keep it handy for the day.
Call or email and we will book it for you. Monday to Saturday, 10:00 am – 5:30 pm.